Information about the support options available from Apple is included in your Final Cut Studio package. Several levels of support are available.
Whatever your issue, it’s a good idea to have the following information immediately available when you contact Apple for support. The more of this information you have to give to the support agents, the faster they will be able to address your issue.
The Support ID number found on the back of the Installing Your Software booklet that came with Final Cut Studio.
Note: The 11-digit Support ID number is different from the product serial number used to install Final Cut Studio.
The version of Mac OS X you have installed. This information can be viewed by choosing About This Mac from the Apple menu.
The version of Compressor and Apple Qmaster you have installed, including updates if applicable. The version number can be viewed by choosing Compressor > About Compressor and Apple Qmaster > About Apple Qmaster.
The model of computer you are using.
The amount of RAM installed in your computer, and how much is available to Compressor and Apple Qmaster. You can find out how much RAM is installed by choosing About This Mac from the Apple menu.
What other third-party hardware is connected to or installed in the computer, and who the manufacturers are. Include hard disks, graphics cards, and so on.
Any third-party plug-ins or other software installed along with Compressor or Apple Qmaster.
In certain support situations, AppleCare may require information about both your computer and how this particular application is configured. Choosing Help > Create Support Profile creates a file that contains the necessary information and can be emailed to AppleCare. You would not normally use this feature unless directed to by an AppleCare representative.
AppleCare can be reached online at one of the following locations:
There is also an item in the Help menu that will take you directly to the AppleCare website.
Do one of the following:
In Compressor, choose Help > Compressor Support.
In Apple Qmaster, choose Help > Apple Qmaster Support.