Solutions to Common Problems

Following is a list of common problems you might have while using Cinema Tools, with one or more solutions provided for each problem.

You see warnings about duplicate usages of source material
  • When the number of frames reused is fewer than the number of frames you entered in the Cut Handles or Transition Handles settings in the film list export dialog, it’s possible that a duplicate usage warning is a result of the cut handles or transition handles. To determine whether this is the case, try setting the Transition Handles option to zero frames and the Cut Handles option to one-half of a frame, then export the film list again.

  • When your edited program contains duplicate usages of source material and you have only one original camera negative to cut, you have a couple of options. You can reedit your scene or scenes in order to avoid using the material more than once. Or, you can export a duplicate list and give it to a lab so the lab can create duplicate negatives of each shot that is used more than once. You then transfer the duplicate negatives to video, capture them into Final Cut Pro, log them in the Cinema Tools database, and use them to replace the duplicate sections in your edited project.

The key numbers in the cut list do not match the key numbers in the digital clips
  • First, make sure that it is something to be concerned about. When editing at the NTSC video rate of 30 fps (actually 29.97 fps), key numbers might be off by +/– one frame. This is normal and to be expected if you edited at the NTSC video rate. (See Frame Rate Basics for more information.) Also, the key number may be off by more than one frame at the end of the cut if it was necessary to add or subtract a frame in order to maintain sync with the audio. However, under no circumstances should the key number be off by more than one frame at the beginning of the cut. And, if you are editing PAL video at 24 fps, the key number you see burned in to the frame should never be different from the key number you see in the cut list at the In and Out points.

  • If the difference is more than one frame, the most likely cause is that the clip is not properly identified in the Cinema Tools database. To check that the clip is correctly identified, go to the corresponding database record, then click Open Clip to open the Clip window. Use the Identify feature to check the key numbers for more than one location in the clip to see if the frames are properly identified. If the key number was entered incorrectly, correct it in the Identify pane of the Clip window. See Verifying and Correcting Edge Code and Timecode Numbers for more information. Then, generate the cut list again and verify that the correct key numbers are now displayed.

  • Make sure that the timecode is accurate in Final Cut Pro. If you used device control to capture your clips but find that Cinema Tools is reporting the wrong timecode, there is a good chance that the timecode is incorrect in Final Cut Pro. If the timecode is wrong in Final Cut Pro, you must recapture the source clips. If you used serial device control, the timecode mismatch may have happened because you did not set the appropriate timecode offset in Final Cut Pro for the specific deck you used. You need to make this setting once per deck, per computer. If the serial device control timecode offset was not set, set it, then recapture the source clips. For more information, see the section about calibrating the timecode signal in the Final Cut Pro documentation.

  • Make sure that all the clips in your sequence have the same frame rate as the editing timebase for the sequence in Final Cut Pro. See the Final Cut Pro documentation for details about setting the editing timebase in the Sequence Preset Editor.

  • There may be dropped frames or discontinuities in the key numbers of the video. Try recapturing the clips.

When you try to use the Reverse Telecine feature, you see an error about dropped frames
  • Occasionally there are clips that contain frames that are longer than they should be. This situation can cause the Cinema Tools reverse telecine process to report one or more dropped frames, when in fact there aren’t any. Try conforming the clip to 29.97 fps with the Conform feature, then start the reverse telecine process again.

  • If frames were actually dropped during the capture process, it’s best to recapture the source clips without dropped frames because dropped frames can interfere with the reverse telecine process. See Avoiding Dropped Frames for more information.

You see unexpected .tmp files
  • Cinema Tools may create several temporary files in the process of creating the cut list. These files are normally deleted when the process is complete, so you don’t see them. If a system failure occurs before the film list is generated, these files might not be deleted. If you find any Cinema Tools–generated files with a filename extension of .tmp, .tmp.dat, or .tmp.idx, you can delete them.

In the cut list, you see an error about a temporary file
  • If a problem occurs while Cinema Tools is creating a temporary file, you might see error messages about these files in the cut list. The most likely reason for this problem is that there is not enough disk space available on the storage volume. Make sure the storage volume has disk space available.