Contacting AppleCare Support

Included in your Final Cut Studio package is documentation about the support options available from Apple. Several levels of support are available, depending on your needs.

Whatever your issue, it’s a good idea to have the following information immediately available when you contact Apple for support. The more of this information you have ready to give to the support agents, the faster they will be able to address your issue.

In certain support situations, AppleCare may require information about both your computer and how this particular application is configured. Choosing Help > Create Support Profile creates a file that contains the necessary information and can be emailed to AppleCare. You would not normally use this feature unless directed to by an AppleCare representative.

To access AppleCare Support for Cinema Tools, go to http://www.apple.com/support/cinematools.